Refund & Cancellation Policy

Last updated: July 31, 2026 · Applies to http://news.pakcomputersolution.com/ and to services provided by Ironvale Technology Group, 4950 Bel Meadow Drive, Pomona, CA 91766. Questions: marketing@news.pakcomputersolution.com or 909-292-2279.

1. Principle

We would rather correct a problem than argue about an invoice. If you are dissatisfied with work we have performed, tell us within 14 days and we will re-perform it at no charge where the fault is ours. Where that is not practical, the remedies below apply.

2. Managed service agreements

• Monthly fees are billed in advance on the first working day of the month.
• Cancellation requires 30 days' written notice after the initial three-month term. Service continues, and is billed, through the notice period.
• Where a cancellation takes effect mid-month, we credit unused whole weeks of the monthly fee against the final invoice.
• Seat counts are reconciled monthly. Reductions take effect the following billing cycle; we do not charge for seats removed during a month.
• Handover documentation is provided at no charge, regardless of the reason for cancellation.

3. Project work

• Projects above $2,500 require a 40% deposit, which is refundable in full if you cancel more than five business days before the scheduled start.
• Cancellation within five business days of the start date: the deposit is retained against reserved engineer time and any equipment already ordered.
• If we cancel or reschedule for our own reasons, any deposit is refunded in full on request and we will offer the next available slot with priority.
• Unopened, undamaged hardware ordered on your behalf may be returned where the distributor accepts it; a restocking fee charged by the distributor is passed through at cost.

4. Bench repairs

• Diagnostics are $75. That amount is credited in full against the repair if you proceed.
• If we cannot repair a device, you pay the diagnostic fee only, and we will tell you honestly whether replacement is the better value.
• Repairs carry a 90-day warranty covering the specific fault and the parts we fitted. A recurrence within that period is corrected at no charge.
• Devices left uncollected for more than 90 days after notification may be recycled, following a further written attempt to contact you.

5. Third-party licences and subscriptions

Software licences, cloud subscriptions and manufacturer support contracts purchased through us are subject to the vendor's own cancellation terms, which are frequently annual and non-refundable. We will always tell you the commitment period before you authorise a purchase, and we will show it on the quotation.

6. Requesting a refund

Email marketing@news.pakcomputersolution.com with the invoice number and a short description of the issue, or call 909-292-2279. We acknowledge within two business days and aim to resolve within ten. Approved refunds are returned by the original payment method, typically within five business days of approval.

How to contact us about this document

Write to Ironvale Technology Group, 4950 Bel Meadow Drive, Pomona, CA 91766, United States; email marketing@news.pakcomputersolution.com; or telephone 909-292-2279 between 8:00 AM and 6:00 PM Pacific Time, Monday to Friday. We aim to respond to all written enquiries within five business days.